thinking returns
Inspiration, knowledge, news and dialogue around returns, true profitability and sustainability. Please feel free to comment, share and interact around the content!
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Holiday Season 2020 – after the most important ever Q4 comes the most challenging Q1
Easycom and partners IBM and Publicis Sapient recently held a panel discussion looking at 'Ecommerce in the Holiday Season 2020 - after the most important ever Q4 comes the most challenging Q1 for returns, sustainability and margins’ Easycom CEO Peter Hietala...
Återkonvertering 8-11% – det är bara början!
Hur man genom lönsam återkonvertering/re-conversion kan få synergieffekter som gör att 1+1 = 3 i ditt bolag!
re-think BIG! – för lönsam och hållbar fashion
Många initiativ har tagits och flera pågår för att hitta nyckeln till cirkulära affärsmodeller, mer hållbar och ansvarsfull handel, second hand/second life upplägg mm (re-use, re-turn, re-cycle, re-nt…). En del lever än, vissa har gått i graven och enligt min mening...
Customers – the easycom segmentation and Life Time Profitability
Understanding customers real value, or LTP (Life Time Profitability), to your business is a crucial measure which should underpin much of the interaction with your customer base. Being able to differentiate which particular customer contributes to your profits...
Nya faktorer ger ökade krav på snabb återbetalning
Tre saker sätter nu fokus på återbetalning och dess ledtid i relation till hur den påverkar kundupplevelsen, life time value och i slutändan din konkurrenskraft.
returns – the first thing your eCommerce business should consider
eCommerce fashion return rates are ridiculously high. Depending on where you are in the world and how you do your analysis (exchanges/claims/refunds …) the return rate is likely to be 25%-60% and in some edge cases may even be 70%. So it’s an accepted fact that...
Coronavirus – a reset opportunity for fashion retailers
The Coronavirus crisis will lead to significant changes in what customers accept as 'standard' Quarantining of goods may be added to the returns process Reseting the returns process to become fee based is the opportunity retailers may embrace A famous leader...
Coronavirus impact Q&A with Sean Sherwin-Smith
We recently had a Q&A session with supply chain expert Sean Sherwin-Smith about the impact of the Coronavirus on retail. Broadly speaking, how do you see Covid affecting the world of commerce and ecommerce? What has been brought into sharp focus for business...
3 sätt att tjäna mer på mindre
När permitteringar och varsel lagt sig lite grand och det finns tid att styra tillbaka energin till kärn-affären igen så är det viktigare än någonsin att se till att vi får ut maximalt av varje såld order. Nu är det överlevnad och/eller en kombination av förberedelse...
The new normal and stock levels
"Online volumes for ecommerce and omni-channel retailers will almost definitely increase in all segments" Many will be the impact of Covid-19 on retail and in its aftermath we can speculate as to what will the new normal be for retailers and consumers? Already we are...
