thinking returns

eCommerce fashion return rates are ridiculously high. Depending on where you are in the world and how you do your analysis (exchanges/claims/refunds …) the return rate is likely to be 25%-60% and in some edge cases may even be 70%. So it’s an accepted fact that...

The Coronavirus crisis will lead to significant changes in what customers accept as 'standard' Quarantining of goods may be added to the returns process Reseting the returns process to become fee based is the opportunity retailers may embrace   A famous leader...

We recently had a Q&A session with supply chain expert Sean Sherwin-Smith about the impact of the Coronavirus on retail.   Broadly speaking, how do you see Covid affecting the world of commerce and ecommerce?   What has been brought into sharp focus for business...

"Online volumes for ecommerce and omni-channel retailers will almost definitely increase in all segments" Many will be the impact of Covid-19 on retail and in its aftermath we can speculate as to what will the new normal be for retailers and consumers? Already we are...

The big trick you are missing in your sustainability policy   What are you doing to improve the sustainability of your ecommerce operation? Eco friendly last mile delivery? Limiting packaging and plastics? Encouraging customers to use click and collect? Reducing...