Together with our valuable partners, we create new opportunities for our customers — both in the digital and physical space. Collectively, we simplify your everyday and ensure that you are at the forefront when it comes to customer satisfaction.
Your Voyado can be used for all communication with the customer in the returns process and beyond. With the help of this collaboration, your brand experience is optimised throughout the customer journey.
A partner with a unique experience when it comes to change management and digital transformations in retail and reverse logistics. If you need help with your transformation journey within returns, we have experienced change leaders and project managers with an in-depth understanding of just that.
IMI’s logistics platform, IMI GO!, enables a fully integrated return process that seamlessly interacts with warehouse and logistics functions.
The complete integration with Eseco combines our strengths with Easycom’s services in the best way. Automated repayment and optimised returns management.
Rule offers a finished integration where a set of predefined email templates can be used to create the best brand experience for your customer during the returns process.
Using BeX as a business system enables you to get the most possible value out of your returns process. Returns, exchanges and repayments are fully integratet.
A Microsoft Navision/Business Center partner with advanced integration with Easycom that supports returns, exchanges, stock impact, repayment and accounting — all fully automated.
A digital agency that specialises in high performance and scalability. By combining our smart digital reverse logistics with Easycom’s platform, we are able to collaboratively create the best possible customer experience.
A modern, digital transformation partner helping established organizations become digitally enabled to help you better serve your customers and thrive in the future.
Transform disruptions in your supply chain into opportunities with smarter business networks that use AI and blockchain capabilities.
Helping B2C- and B2B-customers accelerate growth and improve the customer experience by delivering groundbreaking business solutions, strategy and optimisation.
A Microsoft Navision/Business Center partner with integration to Easycom supports automated processes for returns, inventory impact, refunds, and accounting.
Your Zendesk is used as a ticketing system in the after-sales processes. In this way, it becomes easy for customer service to handle all return, complaint, and exchange issues arising from both the customer journey and the operational handling.
Your Freshdesk is utilized as a ticketing system in the after-sales processes. In this way, it becomes easy for customer service to handle all return, complaint, and exchange issues arising from both the customer journey and the operational handling.
With Mandrill as your tool for sending emails to customers, we integrate communication into the return flow. This enables you to control the layout, content, and customer experience in these touchpoints.
With Addinmotion as your customer service system, you have excellent capabilities to integrate deviations and event-triggered handling of returns, claims, and exchanges from both the customer journey and operational management.
Through Elanders’ international logistics network, we offer a physical return hub network that covers important markets for you, such as the USA, Canada, England, Central Europe, and more.
Easycom’s services enable full integration and automation of costly manual reverse logisitics. We have in-depth knowledge and experience when it comes to integrating our modules into different system landscapes and will help you on your way to reaching maximum effectiveness. It might be that we already have a connection to your specific system.
Our approach is based on listening to your buying patterns. This, combined with our algorithms, unlocks a unique business insight that exists independently of organisational and system silos. On top of our own user interface, our modern APIs give you access to business-critical information about your systems, including ERP, OMS, PIM, CRM, eCOM and WMS.