Automated return management
Automate the entire process from the moment the return is initiated until the product is back in stock.
Vi cover the entire return journey
Automate the return process. Gain complete control over customer behavior and reduce your lead and processing times by up to 60%.
Digital return journey on your website
Improve the customer experience by allowing customers to place their returns, exchanges, or claims directly on your website. Offer the customer the opportunity to:
Submit for repair
Make a claim
Increase your re-conversion and provide customers with a 360° experience of your brand.
Minimize manual work by digitizing all documents such as return forms and shipping labels. Shipping labels are automatically generated via a QR code. Good for the customer, even better for the environment.
Reduce your processing times by up to 60%.
Automated transport and return flow control
In the decision engine, rules are set on how and where a return should be directed based on factors you choose. Examples:
Product in need of repair or maintenance: Generate transportation to a Repair Hub
Product with too low value to take back? Generate transport to an Outlet or donate to charity.
Product in season and bestseller? Generate priority transportation to the selected warehouse.
Reduce your environmental impact and transportation costs through optimized transportation.
Easycom’s decision engine can handle and automate advanced refund rules for both B2C and B2B scenarios
In addition to automated refunds, there is an option to offer vouchers as a refund method. Examples:
The customer wants to return a sweater valued at 350 SEK and is offered a voucher as a refund with a value of 400 SEK to redeem in the webshop.
Keeps the customer in the loop and increases the re-conversion rate by up to 20%.
We are re here to help
Before Easycom, we handled 23 returns per hour. With Easycom, it increased to 43 returns per hour.
Joakim Häll – Kids Brand Store