by Andy Vanags | 12 May, 2020
The Coronavirus crisis will lead to significant changes in what customers accept as ‘standard’ Quarantining of goods may be added to the returns process Reseting the returns process to become fee based is the opportunity retailers may embrace A...
by Andy Vanags | 4 May, 2020
We recently had a Q&A session with supply chain expert Sean Sherwin-Smith about the impact of the Coronavirus on retail. Broadly speaking, how do you see Covid affecting the world of commerce and ecommerce? What has been brought into sharp focus for business...
by Andy Vanags | 3 Mar, 2020
The big trick you are missing in your sustainability policy What are you doing to improve the sustainability of your ecommerce operation? Eco friendly last mile delivery? Limiting packaging and plastics? Encouraging customers to use click and collect? Reducing...
by Andy Vanags | 11 Dec, 2019
Earlier this summer, in a workshop with a global sports brand, we came across the terms X and Y time with respect to their returns process. The brand’s team had defined the X time as: the time between a customer receiving their ordered online goods to dropping off the...
by Andy Vanags | 12 Nov, 2019
Many MBA students will have come across the Boston Consulting Group Growth-Share Matrix and will have marvelled at the elegance and insight the model brings to planning and business strategy. It’s a simple approach and may seem somewhat dated in these days of big...
