by Andy Vanags | 10 Sep, 2020
Understanding customers real value, or LTP (Life Time Profitability), to your business is a crucial measure which should underpin much of the interaction with your customer base. Being able to differentiate which particular customer contributes to your profits...
by Andy Vanags | 24 Jul, 2020
eCommerce fashion return rates are ridiculously high. Depending on where you are in the world and how you do your analysis (exchanges/claims/refunds …) the return rate is likely to be 25%-60% and in some edge cases may even be 70%. So it’s an accepted fact that...
by Andy Vanags | 12 May, 2020
The Coronavirus crisis will lead to significant changes in what customers accept as ‘standard’ Quarantining of goods may be added to the returns process Reseting the returns process to become fee based is the opportunity retailers may embrace A...
by Andy Vanags | 4 May, 2020
We recently had a Q&A session with supply chain expert Sean Sherwin-Smith about the impact of the Coronavirus on retail. Broadly speaking, how do you see Covid affecting the world of commerce and ecommerce? What has been brought into sharp focus for business...
by Andy Vanags | 3 Mar, 2020
The big trick you are missing in your sustainability policy What are you doing to improve the sustainability of your ecommerce operation? Eco friendly last mile delivery? Limiting packaging and plastics? Encouraging customers to use click and collect? Reducing...
