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Your returns –
an untapped business potential?

 

We help e-commerce vendors and logistic providers to reduce
the number of returns and make returns management more efficient –
with increased profitability and sustainability in focus!

How Easycom makes a difference

With Easycom, you can refine and improve your return process. By doing so, you secure money already earned, keep more of every penny and create profitable additional sales. The combined effect provides positive bottom-line results and frees up funds for e. g. sustainable investments.

Reconversion

Up to

%

Operational saving

Up to

%

Logistical savings

On average

%

Strain on customer service

Decreased by

%

Our most important goal is to create the world’s best customer experience! A very important part of this is how well we are able to help the customer post-purchase, which includes returns and complaints. That’s why we chose Easycom, in order to improve the customer experience while also simplifying daily life for our team.

Bank Bergström, CEO at NordicNest

We cannot afford the best technology to support our customer experience. Returns services save both time and money for us but mainly create loyal customers with the help of a smooth process for returns and exchanges. Loyal customers are a priceless commodity when it comes to profitable long-term growth in a competitive international market.

Richard Scharnke, CEO at Cavour

We chose Easycom for their platform which focuses on improving the customer experience with strong tools to increase the efficiency of our operational processes.

CEO – Babyshop Group AB

We chose Easycom to enable aim’n to continue our rapid international growth, to create a frictionless returns and exchanges management and to gain better control over our customers’ returns behaviour.

Robin Mostacero, CEO of Aim´n

Easycoms unique return management solution
is:

Smart

A certain amount of returns is a natural part of all e-commerce. Easycom automates the handling and maximises the business value of your returns.

With an attractive self-service tool, smart options and automated decisions, time spent on customer service, financial administration, operational and logistical management is minimised.

PROFITABLE

A large percentage of your returns are a direct business opportunity, and current research shows that sensible decisions need to be made at both customer- and product level in the returns process to balance cost vs. service on an ongoing basis.

With Easycom, you turn a large percentage of your returns into something positive for both you and your customer, with tailored reconversion becoming a natural part of the customer journey.

PROFITABLE

A large percentage of your returns are a direct business opportunity, and current research shows that sensible decisions need to be made at both customer- and product level in the returns process to balance cost vs. service on an ongoing basis.

With Easycom, you turn a large percentage of your returns into something positive for both you and your customer, with tailored reconversion becoming a natural part of the customer journey.

SUSTAINABLE

The environmental impact of your returns consists of garments that don’t get used for various reasons and all the unnecessary transport. For the e-tailer who wants to take responsibility for a better world, improved returns management is the most important key to truly sustainable e-commerce at all levels.

HOLISTIC

Easycom is more than just a digital service; years of experience in a wide range of companies and market segments have given us a unique combination of evidence-based know-how and a holistic business mindset focused on what is required for a profitable and sustainable after-sales process, where goods returned for a refund is not the only, or even the most attractive, option.

As an Easycom customer, you get access to a team of experts who can support your tactical and strategic decisions and act as a sounding board in almost all areas of e-commerce. We simply care about your business, and our collective expertise is at your disposal to help you achieve your business goals – nationally and internationally.

HOLISTIC

Easycom is more than just a digital service; years of experience in a wide range of companies and market segments have given us a unique combination of evidence-based know-how and a holistic business mindset focused on what is required for a profitable and sustainable after-sales process, where goods returned for a refund is not the only, or even the most attractive, option.

As an Easycom customer, you get access to a team of experts who can support your tactical and strategic decisions and act as a sounding board in almost all areas of e-commerce. We simply care about your business, and our collective expertise is at your disposal to help you achieve your business goals – nationally and internationally.

Innovative

Together with our global partners, we are developing innovative flows and functions by combining knowledge and experience from multinational e-commerce and retail companies.

We combine the unique experience of experts with extensive knowledge in each area with system platforms and services that meet tomorrow’s two main challenges, Accessibility & Sustainability, in a whole new way – challenging but necessary.

A SELECTION OF OUR CUSTOMERS

Blog

Pay our blog a visit. Here we collect industry news, facts, customer cases and much more in the areas of returns and e-commerce – all to inspire you as an e-retailer to take the steps towards an improved customer experience!